Return Support

Clear guidelines designed to support a seamless experience

We aim to make your shopping experience seamless. If your purchase isn’t quite right, the guidelines below outline how our return process works.

01. Return Period

Change-of-Mind Returns
You may request a return within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.

Product Issues
If an item arrives defective, damaged, incomplete, or not as described, you may request a return or refund within 30 days. We will cover the return shipping cost in these cases.

02. Return Conditions

• The product is unused, unworn and in original condition.
• All packaging, tags, labels, accessories and complimentary items are included.
• The item must remain suitable for resale.
• Sale items are final sale unless defective.

03. Non-Returnable Items

• Intimates and hosiery
• Opened beauty or skincare products
• Items marked as Final Sale

04. Refunds

Refunds are issued 3–5 business days after we receive and inspect the returned item. Processing time may vary depending on your bank or payment provider.

05. Special Situations

Refused deliveries
Refunds are processed once the package is returned to us. Shipping fees are non-refundable.

Unauthorized returns
Returns sent without approval may be refused. Any related costs are the customer’s responsibility.

Fraud prevention
We may decline returns showing excessive wear, altered packaging or patterns of misu